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Terms and Condition E-learning

TERMS AND CONDITIONS ONLINE COURSES:

  • Definitions:
    • Course(s): e-learning content and platform software
    • Company: Grays Medic, VideoTile Learning Ltd and its affiliates.
      Materials distributed under licence.
    • Members(s): Registered Users whether corporate or private with valid login details provided by Company in return for a payment determined by Company
  • Limited warranty:   The Company warrants that its e-learning content and platform software (the Course) will perform substantially in accordance with the accompanying written materials for a period of 1 year from the date of receipt of login details provided always that the minimum requirements of customer equipment and connectivity are available. In the event applicable law imposes any implied warranties, the implied warranty period is limited to 90 days from the date of receipt of valid login details unless statute forbids.
  • Membership restrictions: Each member upon payment of the course fee will be granted a unique user ID and password which is used to gain access to the materials therein. Under NO circumstances whatsoever may any registered user share or distribute their user IDs or passwords to third parties or display the content of the course to other non-registered members for the purpose of training. Under NO circumstances whatsoever shall members distribute the courseware contained within this site. Each course is individually licensed. Any breach of these terms will result in the immediate suspension of the account and additional charges in respect of the additional unauthorised uses of the course.
    Minimum system and connectivity requirements
    Members are required to have an installed working version of an operating system Microsoft Windows XP / Mac OS X 10.6as a minimum and Adobe Acrobat Reader version 9 or above and appropriate software, as indicated for the course. Adobe flash software version 10 and above is recommended for members to experience the optimum content performance. Members are required to have an installed working copy of Microsoft Internet Explorer version 9+, Mozilla Firefox version 14+ or Google Chrome Version 30+. Java Script must be enabled. The web pages are not guaranteed to display in any other format. A help document relating to system requirements is available with the course. Graphics card is recommended but not essential. Audio reproduction via speakers or headset is required. Standard quality minimum connected speed to the user device a minimum 1 Mb/sec is required For High quality minimum connected speed to the user device 5 Mb/sec is required and up to date video drivers are required. Minimum memory of 512MB DDR must be available
    Mobile
    The content has been tested and is known to work on iOS devices from the iPad 2 onwards and iPhone 4 onwards, It has also been tested on some Android devices including the Samsung Galaxy tab II and the Kindle Fire HD. Performance may be limited by signal availability. Most other Android devices with some exceptions depending on OS version and browser used can be used. Performance may be limited by signal availability.
·         E learning Refund & Cancellation Policy: If technical problems stop you from accessing the content you have purchased our support team will be try to help you resolve the problem. You are required to have a functioning internet connection and equipment to enable you to view video files delivered over the internet. Providing you have the required connection and equipment and we are unable to resolve the problem with you; you will receive a full refund for all unused content purchased. Used content is that for which a course certificate has been issued. When a refund request is received, we reserve the right to track the usage by an individual (through his/her username and password)
·         Privacy Policy: Grays Medic is committed to protecting and safeguarding your personal data. As part of this commitment, please find here our privacy policy to meet the high standards of the new European data protection law, known as the General Data Protection Regulation (GDPR). Please visit our website https://www.graysmedic.com/gdpr/